Returns + Exchanges
Step 1 Submit a return request to our email email@example.com and include your order number and reason why you want to return the item.
Step 2 We will confirm return and email you a return label at no charge so you can ship your return back to us Papi Swim.
Please note: Returns are taken care of at no charge to our customers. However if the customer needs the item exchanged there will be a shipping back fee.
Step 3 Your return will be processed within 7-10 business days of being delivered.
*A decision to refuse a return that is not compliant with Papi Swim's return policy is final and cannot be refuted.
What items are non-refundable?
+ Items marked as final sale.
If you receive a damaged swimsuit, please contact us within 48 hours of your delivery and forward images of the damage. firstname.lastname@example.org.
Due to the differences in screen resolution, actual colors may vary and are not considered a defect or misrepresentation of an item. Fabric layout and placement of prints may also vary and are not considered a defect or misrepresentation of a product. As these are high-quality products, please be sure to care for your items as instructed on the tags. Hot tubs heavily chlorinated pools and lotions may cause yellowing or fading of a swimsuit. These are not considered defects. Once a swimsuit is worn, and the tags are removed, the item(s) may not be returned for any reason.
Invalid Shipping Address
Orders that are "Returned to sender" due to an insufficient shipping address must be covered at the customer's expense. A new shipping label with the corrected shipping address will need to be purchased by the customer.
All international orders may be subject to vat or import taxes. The buyer is responsible for handling all additional vat or import tax fees. If the buyers rejects the package no refunds will be issued, only store credit.