Returns + Exchanges
Returns, Damaged items and Exchange Policy:
We offer Free Returns to all U.S Customers only valid for exchanges and store credit only. We do not process refunds.
International Customers are in charge of paying the return shipping cost.
We accept exchanges and returns If you're not satisfied with your purchase or able to find the perfect fit.
Returns/exchanges must be made within 14 days of delivery date. Policy Is Strictly Enforced.
Send your shorts back for a store credit or exchange within 14 days. Please try your shorts over your underwear for sanitary purposes.
Qualifications
- Shorts must not have been worn, washed, or altered.
- No visible signs of use including deodorant/cosmetic stains, fragrance, scents, hygienic stains, etc.
- All tags must be intact and the shorts returned in their original packaging.
Step 1 Submit a return request to our email info@papiswim.com and include your order number and reason why you want to return the item.
Step 2 We will confirm return and email you a return label at no charge so you can ship your return back to us Papi Swim.
Please note: Returns are taken care of at no charge to our customers. However if the customer needs the item exchanged there will be a shipping back fee.
Step 3 Your return will be processed within 7-10 business days of being delivered.
*A decision to refuse a return that is not compliant with Papi Swim's return policy is final and cannot be refuted.
What items are non-refundable?
+ Items marked as final sale.
Damaged Items
If you receive a damaged swimsuit, please contact us within 48 hours of your delivery and forward images of the damage. info@papiswim.com.
Due to the differences in screen resolution, actual colors may vary and are not considered a defect or misrepresentation of an item. Fabric layout and placement of prints may also vary and are not considered a defect or misrepresentation of a product. As these are high-quality products, please be sure to care for your items as instructed on the tags. Hot tubs heavily chlorinated pools and lotions may cause yellowing or fading of a swimsuit. These are not considered defects. Once a swimsuit is worn, and the tags are removed, the item(s) may not be returned for any reason.
Invalid Shipping Address
Orders that are "Returned to sender" due to an insufficient shipping address must be covered at the customer's expense. A new shipping label with the corrected shipping address will need to be purchased by the customer.
International Orders
All international orders may be subject to vat or import taxes. The buyer is responsible for handling all additional vat or import tax fees. If the buyers rejects the package no refunds will be issued, only store credit.